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6 best CRM software solutions for your online business in 2021

If you’re wondering what the best CRM for small businesses is, you’re in luck. Let’s take a look at the most popular options and answer some frequently asked questions about CRMs.

Let’s take a look at the best CRMs small businesses recommend.

Some of Keap’s benefits are:

Some of these features include data points, campaign records, and task lists. Keap claims to be an all-in-one CRM that encompasses everything you need. By having everything handled in one CRM, you don’t need to invest in other redundant software.

By keeping everything in one place, you don’t have to jump from window to window having to manage different apps. Integration can often be complicated if some programs aren’t compatible.

All the data being handled by one CRM also makes consulting easier. Integrations can sometimes cause complicated databases to form.

There are two versions of Keap available, namely Keap Grow and Keap Pro.

Keap Grow is the version better suited for smaller businesses. It has usual features such as email follow-up, customer management, and SMS. Keap Pro is for growing businesses and has extra features included.

The former costs $49 per month while the pro version is $50 more expensive. You start with 500 contacts for both plans, and you need to pay more if you want to manage more than 500; pricing scales with your contact numbers, around $20 for 1,000 extra contacts.

There’s also a $99 kick-start package for Keap Grow.

If you want a CRM that can handle everything in one place, Keap is an excellent choice. There’s no need for excessive integration — or even at all. Simply stay in Keap for your tasks.

Some of this CRM’s features are:

Being free to try, you can get your feet wet without paying a single cent. It also works with integrations that you may find helpful. Even so, everything is kept simple.

You can easily combine Hubspot’s CRM with other tools as well. These tools can make your experience and workflow better.

Even with the free version, you can have unlimited users and up to 1 million contacts. There are no restrictions before you reach the maximum, and as a small business, it’s likely you won’t reach that many.

While the CRM itself is free, Hubspot also offers some premium add-ons that can range from $50 to $1,200 a month. These add-ons include features like email marketing, popup forms, and more. Regardless, the CRM itself is mighty to start with.

If you’re looking for an effective and free CRM, Hubspot’s product is matchless. You simply can’t beat its freemium features.

Some of its features are:

ActiveCampaign boasts exceptional customer service. It also has many tutorials and instructions available for all to view.

Having automation for your online business can save you a lot of time. ActiveCampaign is more than capable of setting up anything from triggered campaigns to follow-ups to segmentation. Let the automation handle the confusing tasks while you focus on more important affairs.

While it might be a little overkill for small businesses, ActiveCampaign is still a great choice. It’s not very beginner-friendly, so you should be familiar with other CRMs first.

Despite being more complicated, the interface is relatively simple and straightforward. There’s also a high degree of customization available.

There aren’t any free plans other than a 14-day free trial. The cheapest plan is $15 per month for 500 subscribers a month. The most expensive plan is $99 per month for 5,000 subscribers.

If you’re interested in a CRM that does a lot of work in your stead, particularly emails, ActiveCampaign is a great choice. You can set things up and let the software handle simple things. For automation at this price, it’s unmatched.

Freshworks is capable of:

The 360 customer view allows the user to study customers and prospects. You can access conversations, appointments, background information, and many more details. With this feature, you can fully understand your relationship with your customers.

You can also integrate Freshworks with various software such as Google Calendar, Freshdesk, and more. Couple this with a user-friendly interface, and you’ll find your workflow much better than before. You can even use the Freshworks mobile app on the go.

Freshworks also offers extensive and rapid customer support, from calls to emails. There are plenty of webinars and videos to help you get used to operating the Freshworks CRM.

Freshworks has a free plan and $12 per month option, with the more expensive plans geared towards larger businesses. Even the free version has unlimited users and contacts. If that isn’t a good deal for small businesses, then we don’t know what is.

If you’re looking for an AI-boosted CRM with a mobile app, you can go with Freshworks. Should you decide to upgrade, it shouldn’t be a hassle. The plans are pretty affordable as well.

The essentials of this CRM are:

Salesforce Essentials is excellent for task organization, building contact lists, and developing sales processes without excessive functionalities. It combines sales and customer service in one app, so you don’t have to go anywhere else. Even so, it’s a full-fledged CRM with features to rival other general-purpose CRMs.

Salesforce Essentials can help your small business organize contacts effectively. It can even combine databases, contacts, and spreadsheets all in one place for easy accessibility. Everything is there for you to consult.

Being a cut-down version, it lacks some third-party integration features and has limited reports. However, if you’re the only worker in your business, it’s not hard to learn how to operate it.

Salesforce Essentials costs £24 per month, perfect for small businesses. If you’re looking for something powerful, this is the right choice.

Its features include:

For small teams wanting to handle simple CRM tasks, it’s a great pick. It may not be the best choice for beginners, but there are plenty of community guides available. Thankfully, the interface is easy to understand and pick up.

There’s no need to learn coding for integration for most extensions. However, if you want to integrate something beyond your abilities, you can ask the support team for help. You will have to pay, however.

ZoHo CRM is free for up to three users, and there are many payment and subscription plans. As long as you use the free version, you don’t have to worry.

If you want a reliable CRM, ZoHo CRM is perfect for you. It might not be the best option out there, but it’s effective at what it does.

Many people consider Freshworks to be the best CRM for an online business. Its AI-based lead scoring and other features are all great to boost growth and save time. Everything can be done in one place.

While many CRMs integrate with Google, Google itself doesn’t have a CRM. Your best bet is to integrate third-party software.

Yes, the free plan is genuinely free.

There are many CRMs available you can use for your online business, but only the software featured above made our list of best CRM software. These CRMs are more suited for small to medium sized online businesses.

Now that you know about the best picks, you can consider investing in one for the future. You never know how a CRM can help with your workflow.

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